Q. How has the current health insurance crisis impacted CF Solutions since they do not mandate co-pays up front? Why am I asked to pay $20 a month toward my insurance co-pay balance now? Is there a risk of CF Solutions not being here for future patients?
Q. What about co-pays? Is it true that families are not required to pay their insurance co-pay?
Q. I received an unsuspected check from my insurance company. What is it for and what do I do with it?
Q. I am unable to place my order online and receive a prompt that states, "Please contact Linda Jenson at CF Solutions."
Q. How can we help CF Solutions fulfill the mission to provide Oklahoma Cystic Fibrosis patients with their necessary medications?
Q. Is CF Solutions funded or a subsidiary of the CF Foundation?
Q. Why does CF Solutions NOT charge for some of their services?
Q. What are some of the complimentary services that CF Solutions provides to their patients?
Q. How does one access the complimentary services?
Q. What steps do I need to take to get my medications from CF Solutions?
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Q. How has the current health insurance crisis impacted CF Solutions since they do not mandate co-pays up front? Why am I asked to pay $20 a month toward my insurance co-pay balance now? Is there a risk of CF Solutions not being here for future patients?
A. All insurance companies require patients to pay their co-pay on service or supplies submitted to them for payment. This is not a recent development but has been required for decades. As many know already, CF Solutions has NEVER required the patient to pay their co-pays up front before releasing their meds like most pharmacies (i.e. Wal-Mart, Walgreens, Drug Mart, etc.).
Regrettably, over the course of time insurance companies are placing an increasingly greater financial responsibility on the patient and consequently this has placed a mounting economic burden on CF Solutions and the way we do business.
While we do not require patient co-pays upfront we have always required ALL of our patients to pay monthly toward the balance of their insurance co-pays. Those individuals who have made no attempt to be responsible in this area have strained our financial ability to help those who are without insurance. If this practice continues it is not unreasonable to surmise that CF Solutions may be forced to change our policy for co-pays being required upfront or possibly even worse, shutting our doors all together. Sadly, for countless patients and their families this could mean returning to being forced to choose between adequately providing for their family or having necessary medications for their child.
At CF Solutions, we have remained in business because we have embraced the sobering responsibility of taking a proactive approach to the incredible task of taking care of our CF patients and families. For this reason we encourage all of our patients to pay minimally $20 monthly toward their co-pay balance. For some we realize this may be a huge sacrifice but it pales in comparison to the consequences of not having CF Solutions at all.
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Q. What about co-pays? Is it true that families are not required to pay their insurance co-pay?
A. NO. While we do not require patient co-pays up front we have always required ALL of our patients to pay monthly toward the balance of their co-pays. We encourage all of our patients to pay minimally $20 monthly toward their co-pay balance. We are confident this is not an unreasonable amount and averages out to be only sixty-seven cents a day.
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Q. I received an unsuspected check from my insurance company. What is it for and what do I do with it?
A. Sadly, Christmas has not come early although that would be wonderful. The check you recently received from your insurance company, according to their records, is likely a reimbursement for money they assume you have spent above your yearly deductible. However, they have not taken into consideration your balance for your medication deductibles have not been paid up front at CF Solutions.
Therefore, this check should be endorsed and returned to CF Solutions where it will be applied toward your outstanding co-pay balance. Failure to do so will result in a suspension of your ability to further receive medications or services from CF Solutions.
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Q. I am unable to place my order online and receive a prompt that states, "Please contact Linda Jenson at CF Solutions."
A. Your account has been flagged for an event requiring your immediate attention before further assistance from CF Solutions can be provided (i.e. Your I.V. pump rental remains outstanding, etc.). Please follow the instructions, as requested, to avoid further delay of your medication shipment.
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Q. How can we help CF Solutions fulfill the mission to provide Oklahoma Cystic Fibrosis patients with their necessary medications?
A. CF Solutions is a not-for profit cystic fibrosis pharmacy that serves CF patients residing within the state of Oklahoma. We do NOT receive funding from the CF Foundation, the government or any outside agencies. We, however, respectfully accept donations from individuals or groups who are in a position and who would like to help. Keep in mind; all donations made to CF Solutions are 100% tax deductible.
Please call us for details or click on the PayPal hyperlink located on our home page.
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Q. Is CF Solutions funded or a subsidiary of the CF Foundation?
A. NO. However, CF Solutions recognizes both the value and the importance of the CF Foundation and we applaud their continued contribution to individuals around the world challenged by cystic fibrosis. Their ongoing commitment to research has continued to be the catalyst for advancing treatment.
At CF Solutions, we have made it our mission to help our Oklahoma CF patients access this ever evolving technology that presents itself in the form of medications and therapies. It is our deepest desire to help CF patients live happier, healthier tomorrows…TODAY!
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Q. Why does CF Solutions NOT charge for some of their services?
A. CF Solutions has ALWAYS been here to serve our Oklahoma CF patients…not to exhaust our patients' health insurance lifetime maximum.
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Q. What are some of the complimentary services that CF Solutions provides to their patients?
A. Some of the complimentary services CF Solutions provides include but are not limited to: Pulmonary function testing (PFT's), sputum induction (NT suctioning, throat swab, nebulized hypertonic saline, etc.), and blood draws for numerous laboratory testing purposes.
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Q. How does one access the complimentary services?
A. As with all medically invasive procedures, you MUST consult your physician. Then, simply obtain an order from your physician for the respective service and give Pati or Aaron a call to schedule an appointment time…it's that simple.
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Q. What steps do I need to take to get my medications from CF Solutions?
A. CF Solutions realizes you have a choice of who you use as a medical provider for all of your services and we would be honored to have the opportunity to earn your business.
If you are new to CFS, simply contact us at (918) 610-0772 and request Pati Richardson. Pati does a dynamic job of setting up our NEW patients accounts. Additionally, she can even assist you in linking your family with invaluable resources within the CF community.
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